Set up emoji shortcutsĮmoji shortcuts only work for company-managed projects Learn more about approvals in Jira Service Management. If an approver group is assigned a request, they won’t receive notification in Slack and need to take action from email or Jira Service Management.įrom the Settings tab, turn off the Approvals in chat toggle. This means approvers receive a message from Assist when a request requires their approval, and they can take action directly from Slack. Select the request type you’d like to hide.Ĭheck Hide this request type during issue creation in chat.īy default, request approvals are active in chat. This means agents can still work on these issues in Slack, and requesters can interact with the Assist bot. If someone raises a hidden request type a different way, like by email or the portal, the issue still appears in the linked agent channel. This means that when someone tries to raise a request in Slack, they won’t see that type as an option. You can hide the request types that show during issue creation. Repeat for the other message if you’d also like to turn it off. If you’d like to reset the messages to default, clear the text area by deleting everything and saving.įrom the Settings tab, find the relevant message and use the toggle to turn it off. Repeat for the other message if you’d like to customize it. If you don’t want to save changes, use the crossmark to exit. To save, either select the checkmark or unselect the text area. Use Slack markdown syntax for formatting, including emoji and line breaks. You can customize and turn off these messages for each service project.įrom the Settings tab, find the message you’d like to customize.Įnter the message in the text area. When an issue is created in chat, Assist sends an automated message to both the requester and the agent by default. To turn on automatic issue creation as a Jira admin:Ĭheck Automatically create issues from messages. To add or remove required fields, you can customize the request type. If no fields are required, the message turns into an issue automatically as soon as it’s posted. If any fields for the request type are required, the requester receives an automatic prompt to fill them out. Assist adds a lightning emoji (:lightning:) to the message to indicate automatic issue creation. This means that Assist turns any message posted in a request channel into an issue. You can turn on automatic issue creation in request channels, which removes a step for your agents and requesters. If you select no request types, all show in the channel, except for those you’ve hidden. Select the request types to associate with the request channel. Select the header or pencil icon to open the settings.Ĭheck Associate request types with this channel.
To associate request types with a request channel:įrom your service project sidebar, select Channels, then Chat, then Configure.įrom the Slack tab, find the request channel you’d like to manage. Use this setting if you have a request channel that should only have a few request types as options. You can customize which request types show in a specific request channel.
Associate a request type with a request channel You can customize several settings based on how your team wants to work on requests and issues through Slack. Chat allows you to connect your service project with Slack so you can turn messages into issues and work on them, all without leaving Slack.
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